Reference

Privacy Policy for Indonesia Accounts

We explain how we handle your data when you open an account, move through the lobby, or confirm a payment with DANA, OVO, GoPay, or QRIS.

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4dpris Privacy Policy for Indonesia Accounts
CONTACT ROUTES

Where to Send Requests

If you want to ask how we use a record, the fastest path is email, live chat, or the request form inside your account.

Email Send privacy requests to [email protected]. We read these messages every day and usually reply within 24 hours, with faster handling when you include a login issue, payment reference, or account-change request.
Live Chat Open chat from desktop or mobile when you need help with access, cookie choices, or a correction request. Our team is available 07:00-23:00 WIB, and we keep the same ticket trail for every case.
Account Form Use the request form after you sign in if you want a data copy, a profile edit, or deletion under local law. We log the timestamp, confirm the account owner, and then process the request.
STORAGE CONTROLS

How We Protect Records

We handle privacy work in small steps so you can see what happens with your data. Cookie settings stay tied to the device and browser you use, payment references are matched only…

Data Use

We use account name, contact details, and activity logs only to run your account, answer requests, and match DANA, OVO, GoPay, or QRIS references. We do not use those records for unrelated purposes.

Cookie Control

Cookies help us keep you signed in, remember language choices, and protect sessions in Chrome, Safari, and other mobile browsers. You can clear them in your device settings at any time.

Account Security

When you change your password or ask for a profile edit, we check the request from the registered channel before making updates. That reduces misuse and keeps the change trail easy to audit.

Retention

We keep support tickets, login logs, and payment references only for as long as needed to handle the account, settle a dispute, or meet local legal duties. Older records are removed or masked when they are no longer needed.

Request Changes

If you want a copy, correction, or deletion, tell us the exact account detail and the reason in your message. We will confirm ownership, review the request under local law, and reply with the next step.

Contact Trail

For privacy questions, use email, live chat, or the account form. Add your username and, when relevant, the DANA, OVO, GoPay, or QRIS reference so we can find the right file quickly.

Common Privacy Policy Questions

These are the questions we hear most when you want to understand how your data moves through the account. We answer in plain English so you can check what we keep, how long we keep it, and which contact path to use if you want a change. If a request depends on local law, we will say so directly and tell you what we can do next.

We keep the details needed to create and protect your account, such as contact data, login logs, device type, and any DANA, OVO, GoPay, or QRIS reference tied to a transaction. We do not ask for more than we need.

Payment references help us match deposits, refunds, and dispute cases to the right account. We only use the reference for that purpose, and we keep the record only while it is still needed for support or legal retention.

Yes. Send the request through email, live chat, or the in-account form, and include the account details we need to confirm ownership. After that, we review the request under local law and reply with the next step.

Cookies may stay on your browser or app until you clear them or they expire. They help us keep the session active, remember language choices, and protect the account on Chrome, Safari, and similar browsers.

We keep personal and transaction records only for the period needed to run the account, answer a dispute, or meet legal duties. When that period ends, we remove, mask, or archive the file as required.

Use [email protected], live chat, or the account form. Tell us what you want changed, include any matching transaction reference, and we will confirm ownership before we act.

Yes. If a request is not available where you live, we will say so and explain the remaining steps. We still keep your file tied to the rules that apply in your region.

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